Below is a partial list of industry specific solutions that we implement everyday. Call us for more information about a plan developed specifically for you and your industry.
- Physicians
- Dentists
- Healthcare and Medical providers
- Hospice & Home Healthcare
- Funeral Homes
- Property Management
- Utility Providers
- Heating & Air Conditioning
- Government Services
- Disaster Restoration
- Elevator and Lift Company
- Painters
- Plumbing
- Pest Control
-
Lawyers and Legal
- E-commerce
Services provided with every account
Live Operators 24/7
Live Operators 24/7
Using scripts customized to meet your needs, our agents will take a complete message, gathering all the information you require and process the call per your instructions. Our agents go through an extensive selection and training process and receive ongoing "continuing education."
Virtual/Remote Receptionist
We can answer the main phone line for any size company and route the calls to the appropriate person. We can transfer the callers to extensions in your office, to your sales staff out in the field or, to anyone in any location. This cost saving alternative to a full-time in-house receptionist allows your phones to be answered and eliminates the need to be concerned about hiring, training, holidays, sick days, calls after hours, etc. Our agents will answer your line 24 hours a day, 7 days a week, 365 days a year giving your callers the impression that your company is "always available."
Order Taking/Ad Response
Being fully web-enabled, our agents can take your orders 24 hours a day utilizing your own website or one of our customized applications.
Appointment Taking
From a one physician office to multiple physicians in multiple locations, we can take your inbound appointment calls and enter them directly into your website or appointment software or use one of our applications.
Employee Call Out Lines
Don't want to be awakened at 2 o'clock in the morning when an employee reports out for 9am? Need to notify multiple people when an employee does report off? With our Employee Call Out Line, your employees can call at any time day or night to report off work and we will process that call per your instructions whether that be holding the call and calling you at a predetermined time or relaying that call to multiple management personnel.
Help Desk
By outsourcing your "Level 1 Technical Support," the support issues that can be resolved with the simplest of instructions, you can reserve your in-house technical staff for addressing more complex issues. If the issue needs to be escalated to Level 2 support, our agents can enter all the information into a "trouble ticket" and dispatch the call to the appropriate staff.
Reservations
Being fully web-enabled, our agents can take your customers' reservations directly into your website or reservation software. We can process all types of reservations including restaurants and seminars.
Voice Mail Boxes
From a stand alone, single user voice mail box, to a complex agent assisted multiple user voice mail set up; we can tailor our system to meet you needs. With delivery options from calling in and checking messages at your discretion, pager notification, to emailing the voice message as a .wav file immediately after it is recorded allowing you to play it back on your computer.
Dealer/Store Locator
We can provide store, dealer or franchise location information to your callers looking for the nearest locations. We enter your information into a database and when a customer calls, we are able to search that database according to street address, city, or zip code and then give them directions to call or visit that location.
SMSServer
Get rid of the worry and the struggle of sending messages to cell phones. SMSServer is a complete solution for SMS message sending and receiving.
Employment Hotline
Looking to hire more employees? Tired of the endless applicant screening process? With our Employment Hotline, your job applicants can be prescreened for positions within your company. We will process each call per your instructions and forward the results to you.